Fitness Connection

Front Desk Associate


Bedford, TX


Part Time


Title: Front Desk Associate

Reports to: Club Operations Manager

Supervises: N/A


Position Summary:

The Front Desk Associate will greet and direct members, guest and staff as they enter the facility.  The Front Desk Associate will provide exceptional customer service and assistance to all guests and member requests/inquiries while performing various administrative duties as needed by the General Manager or Operations Manager.


Duties & Responsibilities:

  • Conduct daily facility walk thrus to ensure the cleanliness of the facility

  • Enthusiastically greet (Hello & Good Bye) each member and guest promptly using the proper Fitness Connection greeting to create a welcoming and friendly environment for all members and guest

  • Provides security and control at the front desk

  • Properly check in each member into the facility by following the proper Fitness Connection check in procedures

  • Monitor check-ins to identify delinquent accounts and handle each delinquent account professionally

  • Register all guests into the proper by following the proper Fitness Connection registration systems

  • Answers phone by the third ring in a professional and courteous manner and uses proper phone etiquette and greeting techniques.

  • Ensure that all guest and appointments are directed to the appropriate fitness consultant or General Managers in a prompt and professional manner

  • Register all telephone inquiries in Telephone Inquiry log and transfer calls to te appropriate fitness consultant or General Manager

  • Promptly respond to all member request, inquiries and concerns, if the FDA cannot ensure they can further assist the member bring the request, inquires and concerns to a supervisor

  • Maintains a clean, neat and clutter free front desk area according to Fitness Connection standards

  • Attends all required training classes and meetings

  • Responsible for performing club walk-thrus before and after their scheduled work shift

  • Follow proper opening and closing procedures according to Fitness Connection standards

  • Log all maintenance concerns in the maintenance log

  • Achieve minimum Pro-shop goals and requirements set by the Operations Manager and/or General Manager

  • Works when scheduled and follows all Fitness Connection attendance policies and procedures

  • Performs other reasonable work assignments as directed by Gym General Manager and/or Operations Manager to include but not limited to light cleaning and picking up of weights

Physical Demands:

  • Position duties require standing for long periods of time, daily walking, sitting, lifting, bending, squatting and reaching.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  


  • High School Diploma or GED required

  • Must complete the SRX Certification Training through the National Academy of Fitness & Sports Nutrition (NAFSN).

  • Must be able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude

  • Ability to communicate effectively with both the staff and members

  • Understanding of basic cash processing procedures

  • Understanding of basic computer skills

  • Ability to multi-task and determine priorities

  • Ability to handle challenging customer issues with patience, tacit, and professionalism

  • Must have a high level of professionalism, honesty, integrity, and work ethic

  • Must be able to work flexible work schedule which include holidays and weekends

  • Must be able to uphold Fitness Connection’s vision, core values and code of conduct

  • Excellent customer service skills

  • Must comply with all of Fitness Connection policies and procedures

  • Must have a positive attitude

  • Willingness to fill in shifts at your Home Club and other locations if needed

  • Willingness to Support & Participate with Club Promos, On-sites, Community Events, etc.

  • Other duties as assigned


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